Frequently Asked Questions

Everything you need to know about our outdoor apparel and services.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.

How do I care for my Wintergreen Northern Wear garments?

Most of our technical fabrics are machine washable on a cold, gentle cycle. We recommend hanging them to dry to maintain the integrity of the fibers and specialized coatings.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated during the checkout process.

Are your products covered by a warranty?

We stand behind our craftsmanship. All products come with a one-year warranty against manufacturing defects in materials or workmanship under normal use.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.